Experiencia de Cliente

Experiencia de Cliente

				
					<img width="768" height="509" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/09/09102106/Flywheel-inteligencia-artificial-Ian-Lautaro-Munoz-Pederzoli-768x509.jpg" class="card-responsive-img fit-img" alt="El modelo Flywheel propone un círculo virtuoso donde cada interacción retroalimenta la siguiente, generando fidelidad y recomendación, y haciendo estos modelos más robustos y sostenibles en el tiempo." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" fetchpriority="high" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/09/09102106/Flywheel-inteligencia-artificial-Ian-Lautaro-Munoz-Pederzoli-768x509.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/09102106/Flywheel-inteligencia-artificial-Ian-Lautaro-Munoz-Pederzoli-1087x720.jpg 1087w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/09102106/Flywheel-inteligencia-artificial-Ian-Lautaro-Munoz-Pederzoli-133x88.jpg 133w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/09102106/Flywheel-inteligencia-artificial-Ian-Lautaro-Munoz-Pederzoli-1024x678.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/09102106/Flywheel-inteligencia-artificial-Ian-Lautaro-Munoz-Pederzoli-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/09102106/Flywheel-inteligencia-artificial-Ian-Lautaro-Munoz-Pederzoli.jpg 1280w" data-eio="l" />				
					
					Ecommerceday				
Del funnel al Flywheel, un cambio de paradigma en la forma de atraer, interactuar y fidelizar clientes
					09 Sep 2025				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h-768x512.jpg" class="card-responsive-img fit-img" alt="Enio Garbin, LATAM Retail &amp; CPG Business Development en Amazon" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h-1081x720.jpg 1081w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h-1536x1023.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h-1024x682.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/09/05175308/54761014787_3bfbd51c4a_h.jpg 1599w" data-eio="l" />				
					
					Ecommerce day				
Del carrito al algoritmo: el e-commerce entra en una nueva era de personalización masiva
					05 Sep 2025				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-768x512.webp" class="card-responsive-img fit-img" alt="IA Conversacional" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-768x512.webp 768w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-1080x720.webp 1080w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-1620x1080.webp 1620w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-1536x1024.webp 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-2048x1366.webp 2048w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-lq.webp 30w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/27021253/IA-conversacional-scaled-1-e1729991590648.webp 1300w" data-eio="l" />				
					
					Especiales				
IA conversacional: chatbots eficaces para empresas
					30 Jul 2025				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-768x512.jpg" class="card-responsive-img fit-img" alt="Experiencia al cliente" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1079x720.jpg 1079w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1619x1080.jpg 1619w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1536x1024.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-2048x1366.jpg 2048w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1024x683.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-lq.jpg 30w" data-eio="l" />				
					
					Columnistas				
La atención invisible: el futuro de la experiencia del cliente en la era de la IA
					04 Jul 2025				
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					<img width="768" height="421" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/05/14115052/Chatbot-AI-768x421.jpg" class="card-responsive-img fit-img" alt="Los Chatbots AI pueden ayudar a las empresas a escalar en sus operaciones." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/05/14115052/Chatbot-AI-768x421.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/14115052/Chatbot-AI-156x85.jpg 156w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/14115052/Chatbot-AI-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/14115052/Chatbot-AI.jpg 1000w" data-eio="l" />				
					
					ESPECIAL				
Chatbots AI: cómo mejorar la atención al cliente
					29 May 2025				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/05/22222546/Internet-Day-768x512.jpg" class="card-responsive-img fit-img" alt="IA para atención al cliente en el Internet Day 2025" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/05/22222546/Internet-Day-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/22222546/Internet-Day-1080x720.jpg 1080w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/22222546/Internet-Day-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/22222546/Internet-Day-1024x683.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/22222546/Internet-Day-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/22222546/Internet-Day.jpg 1300w" data-eio="l" />				
					
					INTERNET DAY 2025				
Por qué la IA para atención al cliente se convirtió en el nuevo estándar en empresas y organismos públicos
					26 May 2025				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/05/12143925/therapist-woman-nurse-with-protection-face-mask-ag-2025-02-17-20-59-51-utc-768x512.jpg" class="card-responsive-img fit-img" alt="Inteligencia artificial en salud: cómo impacta en diagnósticos, costos y la experiencia del paciente" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/05/12143925/therapist-woman-nurse-with-protection-face-mask-ag-2025-02-17-20-59-51-utc-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/12143925/therapist-woman-nurse-with-protection-face-mask-ag-2025-02-17-20-59-51-utc-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/12143925/therapist-woman-nurse-with-protection-face-mask-ag-2025-02-17-20-59-51-utc-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/05/12143925/therapist-woman-nurse-with-protection-face-mask-ag-2025-02-17-20-59-51-utc.jpg 1000w" data-eio="l" />				
					
					últimos avances				
Inteligencia artificial en salud: cómo impacta en diagnósticos, costos y la experiencia del paciente
					12 May 2025				
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					<img width="768" height="513" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/04/25142909/a-businesswoman-using-a-wheelchair-in-front-of-the-2025-03-13-01-27-28-utc-768x513.jpg" class="card-responsive-img fit-img" alt="Frente al aumento de la demanda y la falta de personal calificado, Salesforce presentó Agentforce for Field Service" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/04/25142909/a-businesswoman-using-a-wheelchair-in-front-of-the-2025-03-13-01-27-28-utc-768x513.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/04/25142909/a-businesswoman-using-a-wheelchair-in-front-of-the-2025-03-13-01-27-28-utc-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2025/04/25142909/a-businesswoman-using-a-wheelchair-in-front-of-the-2025-03-13-01-27-28-utc-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/04/25142909/a-businesswoman-using-a-wheelchair-in-front-of-the-2025-03-13-01-27-28-utc.jpg 1000w" data-eio="l" />				
					
					aNÁLISIS				
Qué hace y cómo funciona Agentforce for Field Service, la nueva herramienta de Salesforce
					25 Abr 2025				
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					<img width="768" height="432" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/04/02114059/CRM-en-la-nube-768x432.jpg" class="card-responsive-img fit-img" alt="CRM en la nube" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/04/02114059/CRM-en-la-nube-768x432.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/04/02114059/CRM-en-la-nube-156x88.jpg 156w, https://img.innovaciondigital360.com/wp-content/uploads/2025/04/02114059/CRM-en-la-nube-640x360.jpg 640w, https://img.innovaciondigital360.com/wp-content/uploads/2025/04/02114059/CRM-en-la-nube-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/04/02114059/CRM-en-la-nube.jpg 1000w" data-eio="l" />				
					
					cloud				
CRM en la nube: aumente la productividad de su empresa
					04 Abr 2025				
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					<img width="768" height="576" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/02/18140644/search-engine-optimization-2023-11-27-04-48-52-utc-768x576.jpg" class="card-responsive-img fit-img" alt="El surgimiento del Generative Engine Optimization (GEO) transformará la forma en el que las empresas interactúan con sus usuarios y consiguen nuevos clientes." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/02/18140644/search-engine-optimization-2023-11-27-04-48-52-utc-768x576.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/02/18140644/search-engine-optimization-2023-11-27-04-48-52-utc-960x720.jpg 960w, https://img.innovaciondigital360.com/wp-content/uploads/2025/02/18140644/search-engine-optimization-2023-11-27-04-48-52-utc-117x88.jpg 117w, https://img.innovaciondigital360.com/wp-content/uploads/2025/02/18140644/search-engine-optimization-2023-11-27-04-48-52-utc-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/02/18140644/search-engine-optimization-2023-11-27-04-48-52-utc.jpg 1000w" data-eio="l" />				
					
					Herramientas clave				
Generative Engine Optimization (GEO): el futuro para ganar reputación, vender más y dominar los buscadores
					18 Feb 2025				
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