Experiencia de Cliente

Experiencia de Cliente

Profesional de salud interactúa con una interfaz digital con íconos médicos, representando el uso de Patient 360 para conectar datos de salud.

Atención con datos

Patient 360: por qué anticipar riesgos y mejorar la atención empieza en la integración de datos

12 Jun 2026

				
					<img width="768" height="432" src="https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-768x432.jpg" class="card-responsive-img fit-img" alt="Robot de inteligencia artificial junto a una maqueta de vivienda, en una imagen sobre IA agéntica en seguros y automatización de siniestros." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-768x432.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-1280x720.jpg 1280w, https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-156x88.jpg 156w, https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-640x360.jpg 640w, https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-1024x576.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-1040x585.jpg 1040w, https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2026/06/Chatbot-Inteligencia-Artificial-Seguros-1320x743-1-e1781103236963.jpg 1000w" data-eio="l" />				
					
					Siniestros con IA				
IA agéntica en seguros: el salto de la asistencia digital a la automatización de siniestros
					09 Jun 2026				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-768x512.jpg" class="card-responsive-img fit-img" alt="Experiencia al cliente" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1079x720.jpg 1079w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1619x1080.jpg 1619w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1536x1024.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-2048x1366.jpg 2048w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-1024x683.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2025/07/03143120/happy-young-people-buying-new-smartphone-in-mobile-2025-03-15-04-45-30-utc-lq.jpg 30w" data-eio="l" />				
					
					Columna de opinión				
Cultura de la inmediatez: por qué la velocidad es la nueva métrica de fidelidad
					15 Abr 2026				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/30100011/ChatGPT-Image-30-mar-2026-09_58_44-a.m-768x512.jpg" class="card-responsive-img fit-img" alt="agentes de IA en atención al cliente." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/30100011/ChatGPT-Image-30-mar-2026-09_58_44-a.m-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/30100011/ChatGPT-Image-30-mar-2026-09_58_44-a.m-1080x720.jpg 1080w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/30100011/ChatGPT-Image-30-mar-2026-09_58_44-a.m-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/30100011/ChatGPT-Image-30-mar-2026-09_58_44-a.m-1024x683.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/30100011/ChatGPT-Image-30-mar-2026-09_58_44-a.m-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/30100011/ChatGPT-Image-30-mar-2026-09_58_44-a.m.jpg 1536w" data-eio="l" />				
					
					análisis				
Tendencias de los agentes de IA en 2026: el 95% de la atención al cliente será automatizada
					30 Mar 2026				
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					<img width="768" height="432" src="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-768x432.jpg" class="card-responsive-img fit-img" alt="Magdalena González Victorica, ejecutiva de Arcos Dorados, en un entorno corporativo vinculado a la transformación digital" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-768x432.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-1280x720.jpg 1280w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-156x88.jpg 156w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-1536x864.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-640x360.jpg 640w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-1024x576.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/19140352/Male.jpg 1920w" data-eio="l" />				
					
					CIO Profile				
Magdalena González Victorica, la estratega detrás de la transformación digital de McDonald's en la región
					19 Mar 2026				
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					<img width="768" height="384" src="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/18122240/El-fin-del-googlear-y-el-auge-de-interfaces-con-IA-768x384.webp" class="card-responsive-img fit-img" alt="Imagen que muestra el auge de de interfaces con IA." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/18122240/El-fin-del-googlear-y-el-auge-de-interfaces-con-IA-768x384.webp 768w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/18122240/El-fin-del-googlear-y-el-auge-de-interfaces-con-IA-156x78.webp 156w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/18122240/El-fin-del-googlear-y-el-auge-de-interfaces-con-IA-lq.webp 30w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/18122240/El-fin-del-googlear-y-el-auge-de-interfaces-con-IA.webp 800w" data-eio="l" />				
					
					análisis				
Predicciones para la IA en 2026: el fin del “googlear” y el auge de interfaces con IA
					18 Mar 2026				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/06175123/9d5f3d7e-3ed2-45b2-b986-9f49fc047196-768x512.jpg" class="card-responsive-img fit-img" alt="Claudia Castilla, Subgerente General de Tecnología y Procesos de Banco Provincia" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/06175123/9d5f3d7e-3ed2-45b2-b986-9f49fc047196-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/06175123/9d5f3d7e-3ed2-45b2-b986-9f49fc047196-1080x720.jpg 1080w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/06175123/9d5f3d7e-3ed2-45b2-b986-9f49fc047196-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/06175123/9d5f3d7e-3ed2-45b2-b986-9f49fc047196-1024x683.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/06175123/9d5f3d7e-3ed2-45b2-b986-9f49fc047196-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/06175123/9d5f3d7e-3ed2-45b2-b986-9f49fc047196.jpg 1536w" data-eio="l" />				
					
					CIO Profile				
Claudia Castilla y la transformación digital del Banco Provincia: el fenómeno detrás de Cuenta DNI
					09 Mar 2026				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-768x512.jpg" class="card-responsive-img fit-img" alt="Juan Martín Sotuyo, CTO de PedidosYa, en una oficina corporativa tras liderar la transformación tecnológica y el Global Tech Hub en Latinoamérica." sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-1080x720.jpg 1080w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-1620x1080.jpg 1620w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-1536x1024.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-1024x682.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/21141711/LN-2026-03-21T141553.358.jpg 2000w" data-eio="l" />				
					
					CIO Profile				
Juan Martín Sotuyo: el emprendedor que construyó pagos con QR en América Latina y ahora lidera la revolución tecnológica de PedidosYa
					03 Mar 2026				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-768x512.jpg" class="card-responsive-img fit-img" alt="LN (1)" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-1080x720.jpg 1080w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-1620x1080.jpg 1620w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-1536x1024.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-1024x682.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2026/03/02170403/LN-1.jpg 2000w" data-eio="l" />				
					
					CIO Profile				
Gonzalo García Estebarena: el ingeniero que convirtió la inteligencia artificial en el motor de Despegar y ahora asume su timón
					03 Mar 2026				
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