Atención al cliente

INTERNET DAY 2025

Por qué la IA para atención al cliente se convirtió en el nuevo estándar en empresas y organismos públicos

26 May 2025

				
					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2025/01/17222046/IXAoKMGI-shutterstock_510731224-768x512.jpg" class="card-responsive-img fit-img" alt="Experiencia del cliente en 2025" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2025/01/17222046/IXAoKMGI-shutterstock_510731224-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2025/01/17222046/IXAoKMGI-shutterstock_510731224-132x88.jpg 132w, https://img.innovaciondigital360.com/wp-content/uploads/2025/01/17222046/IXAoKMGI-shutterstock_510731224-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2025/01/17222046/IXAoKMGI-shutterstock_510731224.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />				
					
					Estrategia empresarial				
Experiencia del cliente en 2025: cinco claves imprescindibles para mantenerse relevante en un mundo digital
					17 Ene 2025				
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					<img width="768" height="475" src="https://img.innovaciondigital360.com/wp-content/uploads/2024/12/18174203/chatbots-industria-768x475.jpg" class="card-responsive-img fit-img" alt="Voicebots" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2024/12/18174203/chatbots-industria-768x475.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2024/12/18174203/chatbots-industria-1165x720.jpg 1165w, https://img.innovaciondigital360.com/wp-content/uploads/2024/12/18174203/chatbots-industria-142x88.jpg 142w, https://img.innovaciondigital360.com/wp-content/uploads/2024/12/18174203/chatbots-industria-1024x633.jpg 1024w, https://img.innovaciondigital360.com/wp-content/uploads/2024/12/18174203/chatbots-industria-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2024/12/18174203/chatbots-industria.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />				
					
					IA multifacética				
Voicebots y chatbots: las claves para optimizar la atención al cliente en 2024
					18 Dic 2024				
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					<img width="768" height="432" src="https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico-768x432.jpg" class="card-responsive-img fit-img" alt="soporte-tecnico.jpg" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico-768x432.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico-1280x720.jpg 1280w, https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico-156x88.jpg 156w, https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico-1536x864.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico-640x360.jpg 640w, https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2024/10/10152539/soporte-tecnico.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />				
					
					Más eficiencia				
Soporte técnico: ¿cómo mejorarlo con el uso de IA?
					10 Oct 2024				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2024/08/09211359/google-next-2024-768x512.jpg" class="card-responsive-img fit-img" alt="google-next-2024.jpg" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2024/08/09211359/google-next-2024-768x512.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/09211359/google-next-2024-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2024/08/09211359/google-next-2024.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />				
					
					En Las Vegas				
Lo mejor que dejó el Google Next 2024
					09 Ago 2024				
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					<img width="768" height="512" src="https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-768x512.jpeg" class="card-responsive-img fit-img" alt="José Luis Varela, Vicepresidente senior de Ingeniería de Soluciones en Salesforce. (1)" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-768x512.jpeg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-1080x720.jpeg 1080w, https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-1621x1080.jpeg 1621w, https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-1536x1024.jpeg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-2048x1365.jpeg 2048w, https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-lq.jpeg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2024/06/07151644/Jose-Luis-Varela-Vicepresidente-senior-de-Ingenieria-de-Soluciones-en-Salesforce.-1-e1717766284561.jpeg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />				
					
José Luis Varela, de Salesforce: “El 93% de los profesionales de atención al cliente afirma que la tecnología les ahorra tiempo en el trabajo”
					07 Jun 2024				
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					<img width="1661" height="1080" src="https://img.innovaciondigital360.com/wp-content/uploads/2023/12/11140826/wooden-blocks-with-the-word-crm-customer-relation-2023-11-27-05-35-31-utc-1661x1080.jpg" class="responsive-img" alt="CRM" style="display: block;" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2023/12/11140826/wooden-blocks-with-the-word-crm-customer-relation-2023-11-27-05-35-31-utc-1661x1080.jpg 1661w, https://img.innovaciondigital360.com/wp-content/uploads/2023/12/11140826/wooden-blocks-with-the-word-crm-customer-relation-2023-11-27-05-35-31-utc-1107x720.jpg 1107w, https://img.innovaciondigital360.com/wp-content/uploads/2023/12/11140826/wooden-blocks-with-the-word-crm-customer-relation-2023-11-27-05-35-31-utc-768x499.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2023/12/11140826/wooden-blocks-with-the-word-crm-customer-relation-2023-11-27-05-35-31-utc-1536x999.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2023/12/11140826/wooden-blocks-with-the-word-crm-customer-relation-2023-11-27-05-35-31-utc-2048x1332.jpg 2048w, https://img.innovaciondigital360.com/wp-content/uploads/2023/12/11140826/wooden-blocks-with-the-word-crm-customer-relation-2023-11-27-05-35-31-utc-scaled-lq.jpg 30w" sizes="(max-width: 1661px) 100vw, 1661px" data-eio="l" />					
				
Análisis
CRM: Qué es y cómo puede beneficiar a tu empresa22 May 2024
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					<img width="768" height="489" src="https://img.innovaciondigital360.com/wp-content/uploads/2024/04/08154820/1707431145738-768x489.jpg" class="card-responsive-img fit-img" alt="Carolina Marconetto" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2024/04/08154820/1707431145738-768x489.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2024/04/08154820/1707431145738-lq.jpg 30w, https://img.innovaciondigital360.com/wp-content/uploads/2024/04/08154820/1707431145738.jpg 800w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />				
					
					Entrevistas				
Carolina Marconetto, de Apex America: "La IA generativa libera a los colaboradores para interacciones más significativas"
					08 Abr 2024				
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					<img width="768" height="432" src="https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-768x432.jpg" class="card-responsive-img fit-img" alt="Aplicación de chatbots AI en empresas" decoding="async" srcset="https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-768x432.jpg 768w, https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-1280x720.jpg 1280w, https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-1920x1080.jpg 1920w, https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-156x88.jpg 156w, https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-1536x864.jpg 1536w, https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-2048x1152.jpg 2048w, https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-640x360.jpg 640w, https://img.innovaciondigital360.com/wp-content/uploads/2024/03/07154656/chatbot-conversation-on-laptop-screen-app-interfac-2023-11-27-05-28-08-utc-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />				
					
Cómo aprovechar al máximo los bots de atención al cliente
					07 Mar 2024				
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